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This version enables testing of updates not yet available on the main download page:

Version 4 (dongle required)
Debug08 Nov 2018v4.4.8.7927Download V4 Debug

Debug Error Reporting

The debug version contains an error reporting component. The purpose of this component is to generate an error report which will isolate the problem and point our programmers directly to the problem code. To assist in identifying an error, please repeat your steps replicate the error. If the error is captured, the screen below will appear. Click the "send debug report" button to send by email, or "save debug report" to save it and send as a file:

Debug Report

Enter your contact information in the screen provided:

Contact Information

In the description, please detail your activity immediately prior to the error. Include any information that you think is pertinent to identifying the error:

Description

If relevant, include a screen shot showing where the error took place:

Screen Shot

The debug software should then create a new email message ready to be sent containing the report as an attachment (Microsoft Outlook is shown below). The destination address is support@getdata.com:

Outlook Email

If you are not able to send the report by email, please save the debug file and then manually send it to support@getdata.com. If it is easier to send a screen shot of the debug report, the most important screen is the "call stacks" tab, shown below:

Call Stacks

It is possible that the error is associated with the image file or device that you are currently investigating. If we think this is the case, we may ask you to download a standard test image to determine if it is possible to recreate the error.