Download Beta

The beta version enables testing of updates not yet available on the main download page:

Version 3 (dongle required)
Beta31 Jul 2017v3.9.8.6626Download Beta
Debug31 Jul 2017v3.9.8.6627Download Debug

» View the v3 change log...

1 August 2017 - v3.9.8.6626

  • Categories view - Added Accessed Date category.
  • Distance from Coordinates script updated for African cities.
  • Pornography website keywords - Added groups to import files.
  • Other minor GUI updates.

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23 July 2017 - v3.9.8.6612

  • 32bit version updated to current build.
  • Delete bookmarks issue fixed.
  • Remove Sort in right click menu fixed.
  • Removed Styles from reports causing an intermittent reports error.
  • Other minor GUI updates.

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19 July 2017 - v3.9.8.6598

  • Fixed bug in XML signature analysis.
  • Updated File System > Analysis Programs > Folder and Filename Search.
    * RegEx validation
    * Additional Quick Start RegEx search groups
  • Added Display view double click on .msg attachments to open natively.
  • Fixed overflow error adding a specific FAT32 partition.
  • Open Type Font (OTF) file signature added.
  • Added EnCase8 and Notepad++ to shortcut button.
  • Keyword Search right click option to save code-page selection.

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19 June 2017 - v3.9.8.6558

  • Replaced 'CEM Filename Search' script with 'File System > Analysis Programs > Folder and File Name Search'.
  • Bookmarking - Fixed error with refresh returning deleted bookmarks.

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14 June 2017 - v3.9.8.6546

  • Triage - Improved speed of File System triage.
  • Triage Report - Fixed duplication reporting device details.
  • Other minor fixes and improvements.

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8 June 2017 - v3.9.8.6536

  • Sorting - Improved list sorting speed.
  • Video - Improved video display.

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31 May 2017 - v3.9.8.6522

  • Script - Added Child Endangerment Filename search script (File System > Analysis Programs > CEM Filename Search).
  • ISO - Fixed error reading ISO images.
  • Save and Load - Fix error which could cause corruption of fe.rsv case file.

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22 May 2017 - v3.9.8.6498

  • Email - Bookmark by hash set added to Email module.
  • Reports - Fixed a page thumbnail preview error.
  • Sorting - Improved filename sorting in list views.
  • Other minor GUI updates and fixes.

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5 Apr 2017 - v3.9.8.6414

  • Export Files - Added partition into export file path.
  • Bookmarking - Improved bookmarking speed.
  • Other minor updates.

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23 Mar 2017 - v3.9.8.6390

  • Live Boot - Added capacity to add 7 additional HDDs to a virtual machine.
  • Merged File System > Tools > 'Clear Flags' and 'Clear Hash' into 'Clear Columns'.
  • Added OGG, OGV, RM, FLV to:
    - Skin Tone Analysis – Video Key Frames; and
    - Video – Extract Thumbnail Key Frames.

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21 Mar 2017 - v3.9.8.6376

  • Fixed Entropy Analysis progress bar.
  • Other minor script updates.

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17 Mar 2017 - v3.9.8.6364

  • Carving - Improved UNIMO .umv carving.
  • Google Earth KML - Fixed lat/long error in Turkish and German language.
  • Improved performance reading large drives with large unallocated clusters.

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10 Mar 2017 - v3.9.8.6356

  • Add Device - Fixed error adding device with fragmented MFT attribute record occupying multiple clusters.
  • Auto Save - Changed default auto-save time in options from 20 to 60 minutes.
  • Carving - Added UNIMO Video (.umv) carving.
  • CETS Buttons - Added CETS category 00 to File System module buttons.
  • Gallery View - Improved Hot Key folder selection button in Gallery View.
  • Live Boot - Fixed Live Boot Deploy script for Turkish version.
  • Load Case - Fixed error loading auto-save of case.

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1 Mar 2017 - v3.9.8.6298

  • Bookmarking - Added hot key category bookmarking to Gallery view.
  • Carving - Added Usenet-item file driver for carving of Usenet messages.
  • Copy/paste functions added to File System Record tab and Goto sector popup window.
  • DMG - Added header validation when adding DMG files as evidence.
  • Email Module - Fixed toolbar buttons incorrectly pointing to the File System module.
  • EML - Fixed display view error when viewing EML attachments.
  • LicenseManager is now translated.
  • Logging - Increased speed of writing verbose log files.
  • Fixed thread locking in multi-threaded command tasks.
  • Recycle Bin $I and $R naming update.
  • Thumb-cache - Fixed GDI Object leaks in Gallery View & Thumb-cache.
  • Thumb-cache - Limited to 1000 items in memory for better response time.
  • Translation updates.

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17 Feb 2017 - v3.9.7.6230

  • Bookamrks - Fixed metadata display in Bookmarks module.
  • DMG - Improved support for DMG image files.
  • Hashing - Added Bookmark Files by Hash Match to Hash Match button.
  • Setup - Improved FEX installation file.

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31 Jan 2017 - v3.9.7.6180

  • Hash Match - 'Hash Set' and 'Identified As' columns now handle multiple Hash Set matching.
  • Illicit Image Classification - Added categories 7,8,9 for folder creation script.
  • Illicit Image Classification - Gallery View toolbar classification buttons added (File System > Tools > Gallery View - Bookmark Illicit Images).
  • MOV files - Added support for additional MOV file types (atoms).
  • Text View - Fixed cursor over-run in Text data view.
  • Other minor updates and improvements.

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17 Jan 2017 - v3.9.7.6164

  • Reports - Added RegEx search capability to the Bookmark Enumerator window.

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16 Jan 2017 - v3.9.7.6162

  • Triage - Fixed error triaging a single registry file when 'Add File' used in the Evidence module.
  • Triage - Improved triage of RecentDocs.
  • Other minor updates.

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8 Jan 2017 - v3.9.7.6152

  • Reports - Replaced Edit and Preview tabs with button & right click menu option.
  • Other minor updates.

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23 Dec 2016 - v3.9.7.6140

  • Export Files by Type script - Fixed trailing '\' path delimiter error.
  • File Carve driver updates - Improved .ZIP(64), thumbs, .woff, .mov and others.
  • Investigator Notes - Text file updated with investigator and device information.
  • Load Layout - Fixed load case error when custom column layout specified in Options menu.
  • Scripts - Modified scripts are now backed up on new install to 'script-name.pas.001.bak'
  • Scripts - Updated Investigator Notes script.'
  • Reports - Fixed out of resources error when clicking between report sections.'
  • Triage Report - Device and Partition Information updated with Partition Volume ID.
  • Wibu Codemeter activation software update.

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24 Nov 2016 - v3.9.7.6040

  • Live Boot - Additional Windows 10 password bypass routines.
  • Live Boot - Default maximum RAM to 4GB.
  • File System - Fixed error in Date Filter tool.
  • Reports - Fixed error in displaying email attachments.
  • Scripts - Added Investigator Notes script (access from File System > Tools button).
  • Scripts - Fixed path error in Export Files by Type script.
  • Scripts - Script windows now open on active monitor.
  • Language translation updates.

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16 Nov 2016 - v3.9.4.6004

  • Live Boot - Additional logging.
  • NTFS - Improved speed of reading MFT.
  • Activation - Fixed error with Codemeter Network dongle activation.
  • Language translation updates.

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8 Nov 2016 - v3.8.8.5968

  • Added SECURITY and URSCLASS.DAT files to Registry filters.
  • Restricted unauthorized filename characters when renaming evidence.
  • Language translation updates.

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3 Nov 2016 - v3.8.8.5950

  • Language translation updates (Chinese, German, Spanish, Indonesian).
  • Minor GUI updates.
  • Fixed error with some script.pas files duplicating on install.

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29 Oct 2016 - v3.8.8.5896

  • Added VirtualBox Live Boot deploy script to Live Boot button.
  • Improved expand compound files.
  • Improved extract key frame thumbnails.
  • Updated MOV file carve driver.
  • Updated language translations.
  • Other minor updates.

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15 Oct 2016 - v3.8.8.5818

  • Added Live Boot deploy script to File System tools button.
  • Improved export of large MAC files with multiple extents.
  • Other minor updates.

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12 Oct 2016 - v3.6.8.5794

  • Fixed error loading cases with NUIX MSF01 image files.
  • Other minor updates.

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22 Sept 2016 - v3.6.8.5776

  • Fixed incorrect case date when saving a preview.
  • Improved I.P. address recognition in remote servlet.

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20 Sept 2016 - v3.6.8.5764

  • Folder Carve name changed to "Recovered Folders".
  • MKV added to video thumbnail extraction.
  • Fixed issue scanning SAM registry in Shadow Copy files.
  • Improved copy and paste from HEX and TEXT data views.
  • Other Minor GUI updates.

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15 Sept 2016 - v3.6.8.5752

  • Minor GUI updates.

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12 Sept 2016 - v3.6.8.5742

  • Metadata - Fixed issue extracting DOCX metadata.

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9 Sept 2016 - v3.6.8.5740

  • Scripts - Remove redundant scripts on install.
  • Index Search - Export word list now defaults to a clean csv with no formatting.
  • Skin Tone - Fixed corrupt image error occasional causing skin tone freeze.
  • HEX - Added right click width options. Additional navigation improvements.
  • TEXT - Improved navigation in Text data views.

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2 Sept 2016 - v3.6.8.5718

  • Improved handling of corrupt files in Expand Compound Files.
  • Fixed error when clicking between hash sets in the open dialogue.

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1 Sept 2016 - v3.6.8.5706

  • Improved handling of corrupt thumb-cache files.
  • Other minor updates.

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30 August 2016 - v3.6.8.5700

  • HEX - Improved highlighting and navigating in HEX views.
  • Registry - Fixed error sending SAM.LOG files to Registry module.
  • Registry - Added Select All option to Parse Multi Keys script.
  • Reports - Fixed error where some linked report files were not being exported.
  • Triage - File System triage now runs in threaded mode.
  • Fixed error closing case.

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26 August 2016 - v3.6.8.5692

  • Registry - Improved handling of corrupt registry files in Triage.

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24 August 2016 - v3.6.8.5686

  • Live Boot - Improved detection of target operating system version.
  • Skin Tone - Improved speed of skin tone detection.
    - Added video key frame skin tone detection script.
    - Added sample key frame skin tone report.
    - Improved key frame drop down filter speed.
  • Added Camtasia recorder to Windows shortcuts.
  • Gallery View - Improved thumbnail caching speed.
  • Fixed issue closing module data stores on close and open of case.
  • Index Search - Fixed utf8 error exporting word list.
  • Other minor fixes and improvements.

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16 August 2016 - v3.6.2.5646

  • Bookmarks module - Fixed slow Gallery View.

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11 August 2016 - v3.6.2.5643

  • Fixed error in Add Image dialogue box.
  • Index Search - Added additional logging to Index Search completion.

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9 August 2016 - v3.6.2.5632

  • Fixed OLE error in Expand Compound Files causing memory spike.
  • Gallery View - Improved top down caching of gallery thumbnails.

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5 August 2016 - v3.6.2.5618

  • File System - Skin Tone Analysis is significantly faster.
  • File System - "Export Files by Type" has option to rename photos by date taken.
  • About Window - Fixed error reporting the number of cores/RAM in high end systems.

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2 August 2016 - v3.6.2.5612

  • File System - Added Triage button and scripts.
  • File System - Improved Export File Types script.
  • Other minor fixes and improvements.

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25 July 2016 - v3.6.2.5582

  • Activation - Wibu Codemeter update.
  • Case Folders - Now use compression.
  • Index Search - Fixed issue displaying Unicode characters.
  • Index Search - Updated DTSearch 64bit indexing engine (v7.84.8395.1).
  • Keyword Search - fixed error in display view not jumping to first highlighted keyword hit.
  • Triage
    - Registry files are no longer automatically sent to Registry module.
    - Updated Windows User Account and USB devices scripts.
    - Updated Triage reports.
  • Fixed error displaying EXT2/3/4 created times.
  • Translation updates.
  • CMD line AD1 to L01 Fornesic Image Converter
  • Numerous other improvements.

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31 May 2016 - v3.5.7.5418

  • Improved writing of L01 files.

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27 May 2016 - v3.5.7.5408

  • Fixed date in expanded Zip file.
  • Improved speed for images over 3TB.
  • Added custom Evidence Processor profiles.

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26 May 2016 - v3.5.7.5400

  • Network Serve-let update for 64bit.
  • WMV added to video key-frame extraction.
  • Cellebrite UFD added as a supported image type.
  • Segmented ZIP added as a supported image type.
  • Improved speed of processing large ZIP files.
  • Verify Hash button moved to Evidence module.
  • Save to default added in Evidence Processor window.
  • Other fixes and stability enhancements.

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28 Apr 2016 - v3.5.7.5330

  • Improved speed of right-click remove data from modules (e.g. a registry file from the Registry module).

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26 Apr 2016 - v3.5.7.5328

  • Fixed issue where playing of WMA file in display view was causing FEX to halt.
  • Improved column management.
  • Other minor enhancements.

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13 Apr 2016 - v3.5.7.5298

  • Keyword Search - Added expand, contract and file signature right click menu options.
  • Keyword Search - Improved visible file count in middle info. bar.
  • Auto Backup - Now creates a '~' temp file prior to rename on a successful backup.
  • Moved social media chat scripts from "Phone" to "Apps" script folder.
  • Other minor enhancements.

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8 Apr 2016 - v3.5.7.5286

  • Email - Improved export of email messages and attachments.
  • Folder Tree - Removed case folder expansion to increase tree width.
  • Index Search - Fixed UTF 8 issue for special characters.
  • Live Boot - Oracle Virtual Box now supported.
  • Live Boot - Settings now saved to registry.
  • M4a - Fixed issue displaying audio only M4a files.
  • Win 10 Thumbs - Added support for new Windows 10 Thumbs.db format.
  • Win 10 Recycle Bin - Improved renaming of recycle bin files.

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02 Apr 2016 - v3.5.7.5246

  • Email - Improved export of emails and attachments. Fixed missing 'To'.
  • Email - Added extension only filter.
  • Live Boot - Improved recognition of 64bit systems during boot process.
  • File Type - Moved 3GPP from Multimedia to Video group.
  • Other minor fixes and improvements.

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29 Mar 2016 - v3.5.7.5236

  • Fixed intermittent error on close of case.
  • Email - added unread and unsent columns.
  • Email - Updated the unread emails filter.

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24 Mar 2016 - v3.5.7.5224

  • Added originating module name to detached data views.
  • Email - Can now export email attachments embedded within MSG files.
  • Email - Improved handling of email metadata.
  • Email - Added sample email reports including body text.
  • File System - Added the "Info" data view to detail individual file properties.
  • File System - Moved verify hash button.
  • File Type Count script added.
  • Gallery View - Can now be filtered and sorted using the File List.
  • Gallery View - Fixed GDI error.
  • Global open folders button added. Toolbar buttons removed from modules.
  • Keyword Search - Added email columns.
  • Live Boot - Virtual Box support added. (EFI partitions currently not supported).
  • Reports - Added \Cases\Reports folder. Set as default report export folder.

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15 Mar 2016 - v3.5.7.5192

  • File System - Fixed error when displaying WMA files in Display view.
  • Reports - Added email body field.
  • Registry - Fixed 64bit error returning invalid date.
  • Other minor fixes.

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9 March 2016 - v3.5.7.5178

  • Column close error fixed.
  • Improved Export Files script speed.
  • Translation updates for non-English versions.
  • Numerous small fixes and improvements.

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1 March 2016 - v3.5.7.5148

  • 64bit now available on main download page.
  • Replaced toolbar user guide buttons with global help icon.
  • Added global save icon.
  • About Window - more detailed information on available resources of the host computer.
  • Email module - Added To, From, Received fields to the Display view.
  • Email module - Added Metadata data view (for attachments).
  • Email module - Stopped non supported file formats from being passed into Email module.
  • Keyword Search - Added Metadata data view.
  • Live Boot - Create a deploy able Live Boot (see manual Chapt. 27.8).
  • Removed redundant scripts from non-English versions.
  • Registry module - Stopped non supported file formats from being passed into Registry module.
  • Reports - For speed purposes a Preview is limited to 100 records with option to generate full report.
  • Updated Export Files by Extension script to give the option for signature analysis.

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25 February 2016 - v3.5.7.5098

  • Index Search - Fixed error in non-English versions stopping Index Search.

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24 February 2016 - v3.5.7.5094

  • Index Search:
    - Improved noise words.
    - Fixed error indexing CSV file in compressed Zip.
    - Fixed path issue so it is possible to move an index with a case.
    - Multi-threaded to improve index speed by 40%.
  • Progress log now accessible from progress bar after task completion.
  • Open Case default to the last investigator name.
  • Updated Export Files by Extension script to enable grouping by file extension and device.
  • Other minor updates.
  • Translation updates.

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12 February 2016 - 3.4.6.5038

  • Removed redundant column names.
  • Improved memory optimization in 64bit beta.
  • Reports - fixed issue deleting reports.
  • Other minor updates.

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5 February 2016 - 3.4.6.5022

  • 64bit beta available.
  • File System - Fixed error in multi column sort.
  • File System - Added Created Date to categories view.
  • Keywords - Keyword hits now show parent file properties. Allows for flat file export of hits.
  • Reports - Restructured sample report folder. Added additional sample reports.
  • Reports - Added default alphabetical sort for report tables.
  • Reports - Simplified nested tables by adding folder levels "My Bookmarks\*\*".
  • Reports - Added filter option of nested report tables.
  • Other minor fixes and enhancements.

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2 February 2016 - 3.4.6.4998

  • Gallery View - Fixed error when vertical scrolling.
  • Registry - Fixed error passing Windows XP Home registry files.
  • Registry - Fixed error in 64bit beta running Triage report after close and open of case.
  • Reports - Fixed error in copy and paste of report fields.
  • Other small fixes and enhancements.

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22 January 2016 - 3.4.6.4970

  • Keywords - Update to default keywords lists.

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18 January 2016 - 3.4.6.4962

  • Keywords - Updated keywords lists. Added child protection, drugs, terrorism.
  • Column Filters - Column filters are now persistent and do not reset upon the execution of an action.
  • Scripts - Removed Excel charting scripts not compatible with 64bit.
  • Scripts - Updated GPS scripts for 64bit.
  • Numerous other small fixes and updates.

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21 December 2015 - 3.2.4.4876

  • Bookmarks - Improved export options for bookmarked files.

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15 December 2015 - 3.2.4.4850

  • Cache - fixed issue with corrupt icon files slowing cache.
  • Evidence Processor - No longer default to bookmark metadata.
  • L01 - Improved reading of large L01 files.
  • Registry - files sent to Registry module now show in groups.
  • Save/Load - fixed a Save/Load issue for old cases.
  • Save/Load - fixed issue caused by residual bookmarks from removed evidence.
  • Startup - fixed issue on Windows 10 writing startup log file.
  • Translations - Updated language translations.

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4 December 2015 - 3.2.4.4820

  • DMG - improved reading of large DMG images.
  • Filters - fixed error in drop down filter menu.
  • Hashing - fixed issue hashing files in fragmented MFTs.
  • VCard - Improved import of investigator details via vcard.

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1 December 2015 - 3.2.4.4806

  • Auto-backup - set default backups to 15.
  • Auto-backup - improved progress information.
  • Caching - improved caching of thumbnails. Fixed conflict with auto-save.
  • Case Open/Save - now done in threaded mode for improved performance.
  • Disk View - fixed issue using additional RAM.
  • Expand Compound Files - improved speed and stability.
  • File System module - improve speed of loading data.
  • Gallery View - fixed error with off-screen images using memory.
  • Keywords - added IBAN and BBAN regex keywords.
  • OLE file - minor improvement to display OLE compound files.
  • Video thumbnail - improved video thumbnail extraction speed.

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13 November 2015 - 3.2.4.4750

  • Auto-backup - improved backup time sequencing.
  • DD - improvement for multi-segmented DD images using txt load file.
  • Display view - update for improved file viewing.
  • DMG - fix for large DMG files.
  • Export Files - fixed error exporting 0byte files.
  • Expand Compound Files - improved speed of adding expanded files to a case.
  • File Extent view - updated display of run lists.
  • GUI - minor improvements.
  • Live Boot - additional support for Ophcrack password breaking.
  • L01 creation - improved handling of compressed Windows files.
  • NUIX - support for updated file format.
  • Phone script updates.
  • Text Typing tool - Improved responsiveness.

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27 October 2015 - 3.2.4.4648

  • Expanded files are now shown in purple.
  • Install path reads the registry.
  • Word wrap added to add-bookmark and bookmark-edit screens.
  • Email filter for read emails.
  • Fix hashset db3 filter AV on filtered column.
  • Email module filter for unread emails.
  • Servlet now has the option to run as a service.
  • Keyword module, drag and drop of keywords between modules fixed.

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07 October 2015 - 3.1.2.4492

  • Evidence and Bookmarks module toolbar added.
  • Reports module Hyper-link option added.
  • Reports module improved PDF export.
  • Save and load of case multi-threaded.
  • Live Boot additional logging added.
  • Auto-save added to Options window.
  • iPhone and iTunes backup script updates.
  • Gallery view Open With menu item added.
  • File Signature determination added to File System module right click menu.
  • Fixed issue where bin files were causing in install error message.
  • Fixed Index module error on FEX exit.

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18 August 2015 - 3.1.2.4346

  • Fixed a load case error when looking for a non existent column.

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14 August 2015 - 3.1.2.4338

  • L01 file name error message improved.
  • Live Boot option to minimize pending updates.
  • Live Boot added ability to install VMWare tools for systems with no CD.
  • iTunes backup bookmarking scripts updated.
  • Updated user manual.

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7 August 2015 - 3.1.2.4318

  • Solved error indexing in Email module.

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4 August 2015 - 3.1.2.4310

  • Solved intermittent error on close of case.

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23 July 2015 - 3.1.2.4304

  • EX01 issue fixed for files created by Falcon imager.
  • Add Keyword window now defaults to search expression when CTRL/N is pressed for new keyword.
  • File System module Checked count updated to include file size.
  • File Signature inactive button in Evidence Processor fixed.
  • Other minor GUI updates.

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16 July 2015 - 3.1.2.4286

  • Export to CSV or TAB improved.
  • File System list information bar updated with highlighted and size counts.
  • Keyword search updated. Multi-core search with one progress bar.
  • iTunes backup analysis scripts updated.
  • Phone Apps. module for processing of iPhone SQLite chat apps updated.
  • Video thumbnail script updated.

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21 June 2015 - 3.1.2.4240

  • Minor GUI updates.
  • Updated shadow copy detection so that user created shadow copy names are included.

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17 June 2015 - 3.1.2.4228

  • Update of Gallery View Thumbnail caching engine.
  • Multiple minor GUI updates.
  • Duplicate Index column added to enable an unique MD5 data set to be filtered.
  • Duplicate folders filters updated.
  • List view pop-up display to show obscured column content.
  • Event Log Viewer added to Windows Program shortcuts.

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1 June 2015 - 3.1.2.4208

  • Multiple GUI updates.
  • Fixed issue with blank file carve folder at top of folder tree.
  • Reports auto-numbering improved.
  • Wave files now in Category view as Wav not RIFF.
  • DOS Mask (* and ?) added to Text Typing column filter.
  • Duplicate column replaced with Duplicate Count column.
  • MIPv6 disk driver update (43) to solve Live Boot conflicts with security software. Re-download MIPv6 Release Candidate at www.mountimage.com. Ensure that the Disk Driver in the bottom status bar is v(43).

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27 May 2015 - 3.1.2.4186

  • Start screen layout added to Options menu.
  • Triage report now available for 3 devices.
  • Fixed issue with blank file carve folder at top of folder tree.
  • Reports auto-numbering improved.
  • Wave files now in Category view as Wav not RIFF.
  • DOS Mask (* and ?) added to Text Typing filter
Version 4 - Beta Testing Only
Debug08 Sep 2017v4.0.0.6301Download V4 Beta

» View the v4 change log

8 September 2017 - 4.0.0.6301

  • Gallery View - Fixed caching error.
  • Scripting - Fixed FEX close error on A/V.

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1 September 2017 - v4.0.0.6259

  • Fixed error carving for Artifact files.
  • Explorer Tool - Now continuously records last 100 folders accessed in tree.
  • Gallery View - Fixed error causing cache crash.
  • Project Vic - Export JSON and files.
  • Text Typing Filter renamed to Column Filter.
  • Numerous other small fixes and improvements.

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21 August 2017 - v4.0.0.6218

  • Improved memory management.
  • Custom File Signature script.
  • Fixed expand compound file error in evidence processor.
  • Text typing filter is now persistent. Added red highlight around a filtered list view.
  • Other minor updates and improvements.

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9 August 2017 - v4.0.0.6190

  • Expand RAR added to Evidence Processor.
  • Fully dock Progress window.
  • Updated video display component.

» Learn about the Debug Version

Debug Error Reporting

The debug version contains an error reporting component. The purpose of this component is to generate an error report which will isolate the problem and point our programmers directly to the problem code. To assist in identifying an error, please repeat your steps replicate the error. If the error is captured, the screen below will appear. Click the "send debug report" button to send by email, or "save debug report" to save it and send as a file:

Debug Report

Enter your contact information in the screen provided:

Contact Information

In the description, please detail your activity immediately prior to the error. Include any information that you think is pertinent to identifying the error:

Description

If relevant, include a screen shot showing where the error took place:

Screen Shot

The debug software should then create a new email message ready to be sent containing the report as an attachment (Microsoft Outlook is shown below). The destination address is support@getdata.com:

Outlook Email

If you are not able to send the report by email, please save the debug file and then manually send it to support@getdata.com. If it is easier to send a screen shot of the debug report, the most important screen is the "call stacks" tab, shown below:

Call Stacks

It is possible that the error is associated with the image file or device that you are currently investigating. If we think this is the case, we may ask you to download a standard test image to determine if it is possible to recreate the error.